Welcome and thank you for choosing the Express Wi-Fi service.


1.1 The headings to the clauses of this Agreement are for reference purposes only and shall in no way govern or affect the interpretation of or modify or amplify the terms of this Agreement or any clause hereof.

1.2 Unless inconsistent with the context, the expressions set forth below shall bear the following meaning:

1.2.1 Access shall mean the number of hours or days, bandwidth or volume of data that a Subscriber shall be entitled to use the Services as determined by the chosen data pack.

1.2.2 Access Points shall mean Hardware at Coollink PoPs that allows Subscribers to connect to Express Wi-Fi Service in Coverage Areas.

1.2.3 Agreement- Shall mean Terms shared with the Subscriber via Sign Up Form (KYC), Data packs, Coollink website, or any other source which are read, understood and agreed by the Subscriber and as applicable from time to time.

1.2.4 Authentication shall mean agreement by a Subscriber to the Coollink Terms and to any Facebook Terms that Facebook requires for access to Coollink Express Wi-Fi Service.

1.2.5 Authentication Pages shall mean website(s) that Coollink makes available to Subscribers for Authentication.

1.2.6 Captive Portal: The Express Wi-Fi Subscriber interface, also called Captive Portal, is the way Subscribers access the Coollink Wi-Fi service and get access to the Internet. This interface is only accessible from within the Coollink Express Wi-Fi network, and will only work when connected to the Coollink Access Point serving Express Wi-Fi service.

1.2.7 Connectivity: shall mean Internet connectivity at the Access Points.

1.2.8 Coverage Areas- shall mean those geographical areas where Express Wi-Fi Services are accessible to Express Wi-Fi subscribers, as specified by Coollink, and as reviewed from time to time by Coollink.

1.2.9 Data Packs: shall mean the different service packages or plans introduced by Coollink from time to time and to which Subscriber has opted for at the time of signing this Agreement, and which may be modified by Coollink. They are quota based and time based.

1.2.10 Day- Shall mean 24 hours commencing from 00:00:00 and ending with 23:59:59 and includes a part of the day.

1.2.11 Express Wi-Fi Service - Shall mean mobile broadband of all types- voice, video and data content with its designated features provided by Coollink on the Express Wi-Fi Network.

1.2.12 Free Basics Services shall mean mobile application(s), mobile website(s) and/or feature(s) thereof that is (a) controlled by Facebook and designed to provide end users access to Facebook content and/or third party content for free without data charges; and (b) designated by Facebook as a Free Basics Service. Facebook reserves the right to suspend or terminate Free Basics Services (in full or in part) at any time for any or no reason. Facebook may determine in its sole discretion the content that is accessible via Free Basic Services.

1.2.13 KYC shall mean Know Your Customer. Under Advanced Fee and Other Fraud Related Offences Act, 2006 by the Nigerian Communications Commission, telecom operators are obligated to collect relevant identification documents from its subscribers.

1.2.14 Month- Shall mean calendar month commencing from 1st of every month till the end of that month and includes a part of the month. Based on subscription opted, period of 28/29/30/31 days from the date of subscription payments shall also mean Month

1.2.15 Network shall mean any network or system, other than Hardware, into which the Hardware is integrated and any network or system that Coollink uses to provide the Express Wi-Fi Services.

1.2.16 Pre-paid Shall mean a method of payment where Subscriber prepays for a set amount of Subscription Charges in advance of actual usage, usually on a real-time basis.

1.2.17 Quota based shall mean the limit on the amount of data (in MB or GB) that a subscriber is entitled to on any data pack

1.2.18 Retail Agent shall mean a local distribution agent, whether individual, firm, company, association of persons or any other type, which represents Coollink in a designated location and adds value by marketing and retailing Express Wi-Fi and other allied activities that Coollink may assign from time to time.

1.2.19 Personal Data shall mean any information relating to an identified or identifiable natural person.

1.2.20 PIN code shall mean an auto-generated Personal Identification Number required to log into the Express Wi-Fi Captive Portal.

1.2.21 Service Cycle: the time and/or quota-based cycle of Data Packs, for example, monthly, weekly, daily, hourly etc. as defined by the chosen Data Pack from Coollink.

1.2.22 Subscriber Identity Module (SIM) is an integrated circuit that securely stores the international mobile subscriber identity (IMSI) and related key used to identify and authenticate subscribers on 2G, 3G and LTE 4G devices.

1.2.23 Subscriber shall mean any user who has been authenticated and paid the applicable data pack tariff for Express Wi-Fi Service. It includes any person which Coollink reasonably believes is acting under the authority and knowledge of Subscriber.

1.2.24 Subscription Charges shall mean charges payable according to the Data Pack requested by Subscriber

1.2.25 Time-based shall mean the maximum validity (in hours/days/weeks/months) on any data pack

1.2.26 Validity shall mean the first event to occur of either expiry of quota-based or time-based data pack. If user bought a DAILY 100 plan, 100MB for 24 hours, used 30MB out of that pack but then did not use that until the next day the pack will expire.

1.2.27 Week- Means a seven-day calendar period especially one starting with Monday and continuing through Sunday.

1.2.28 Wi-Fi user shall mean a user who attempts to access the Express Wi-Fi service.


Your use of the Express Wi-Fi Service shall be governed by the terms and conditions of use as given below and agreed between the applicant (hereinafter Subscriber, or You, or Your) and Coollink (hereinafter Coollink, or us or we) and which shall include all affiliates, subsidiaries, parent companies, network service providers, partners of Coollink. These Terms and Conditions, including any revisions and or modifications, shall remain valid for the entire period of your subscription to the Express Wi-Fi Services, irrespective of service status. Updated terms and conditions prevailing during the term of your subscription shall be available at You understand and agree that if you use the Services after the date on which the Terms have been updated/ modified/ revised, Coollink will treat the use of Services as acceptance of the Terms.


3.1 The Subscriber undertakes to provide true, accurate, current and complete information as prompted by any registration form, and to notify Coollink via the Retail agent, of any changes.

3.2 The Subscriber shall be granted access to the Express Wi-Fi Service upon completion of the following:

3.2.1 Subscriber Application Form duly completed and signed

3.2.2 Submission of (required supporting document) a copy of (legible and valid) National ID card/Drivers License/International Passport/ Permanent Voters Registration Card AND any utility bill referring to Subscriber residence/work location

3.2.3 Payment (to the Retail Agent) for the requested Data Pack(s)

3.3 You as the Subscriber, warrant and represent that you are the sole and beneficial owner and have the absolute right, title and interest in the mobile phone number/SIM and/ or device identified in the Application Form and that no other person has any interest in any of these.

3.4 You further undertake to indemnify us in full against all direct and indirect losses, damages, claims, demands, proceedings, costs and charges whatsoever arising from your breach of this section 3.3 and this Section .3.3 shall survive the termination of this agreement.

3.5 You can only have one Subscriber ID per mobile phone number/ SIM.

3.6 You can subscribe to several Data Packs per SIM at a time. The Data Packs will be stacked and ordered based on their time limit. When an active pack expires, the next pack will be activated automatically.

3.7 Coollink grants Access to the Subscriber for the period specified by Coollink in its marketing materials in relation to the Data Pack(s) (the Period).

3.8 Unless otherwise advised by Coollink, Subscriber is at liberty to use the Services by purchasing suitable Data Packs available from time to time from designated Retail Agents within the designated Coverage Area of Coollink.

3.9 The Subscribers Access and this Agreement shall automatically terminate upon expiry of the Period. The Subscriber may extend the Access by purchasing additional Data Pack(s) from Coollink designated Retail Agent, subject to Access being available at such stage subject to Coollinks terms and conditions as may apply to the Access at that stage.

3.10 The Express Wi-Fi Service is not available in all parts of Nigeria or in every city in Nigeria and may be restricted to certain areas within those cities where Service is available. This Agreement is being concluded on the premise that the Subscriber is at Coverage Area and is satisfied with the level of Services available.

3.11 Coollink may use contact information provided by the Subscriber, including alternate email ID, fixed or mobile phone number, to contact him/ her for sharing information on the Express Wi-Fi service (including new services); any offers / benefits that Coollink or its partners may have on the service; seek feedback on the Service(s).

3.12 The Express Wi-Fi Service is available as a prepaid option on a variable Service Cycle. The Service can be accessed through purchase of Data Pack(s) available at designated Retail Agents. You will be shown a list of active current Retail Agents in your Coverage Area to go to in order to complete the one-time registration form.


4.1 The Subscriber shall be bound by Coollinks Terms and Conditions of Service accepted by any of the following:

4.1.1 Clicking to accept or agree to the Terms and Conditions, where this option is made available to you by Coollink in the Captive Portal for any Data Pack(s);

4.1.2 By actual use of the Express Wi-Fi Services. In this case, it is your understanding and agreement that Coollink will treat your use of the Service(s) as acceptance of the Terms and Conditions from the point of usage.

4.2 The Subscriber Shall:

4.2.1 not use the Services for any improper or unlawful purpose including but not limited to: dishonestly obtaining the Services; or possessing or supplying equipment that may be used to obtain such services dishonestly or fraudulently; or using Express Wi-Fi service to send or spread information, using messages or mails or any other medium, that are obscene, threatening or otherwise contrary to applicable laws or regulation. The Subscriber shall ensure that the Network is not used for any illegal and/or anti-national activity. The Service shall not be used in any manner that may endanger or make vulnerable any network infrastructure. Violation of any of these terms and or any acts such as unauthorized access of networks or an attempt to access the network without authorization will be regarded as anti-national acts and shall attract penal action by the concerned authorities, including but not limited to disconnection by Coollink. Nor allow others to do so;

4.2.2 comply with all relevant laws, legislation, regulations and rules relating to use of the Services;

4.2.3 not act, whether by commission or omission, in any way likely to injure or damage any person, property or the Network or cause the quality of the Network to be impaired or interrupted in any manner and the Subscriber fully indemnifies Coollink against any liability, damage or loss arising from any unlawful, illegal or improper use of the Service(s);

4.2.4 not access, transmit, store or distribute any data, material or content in violation of any applicable law or regulation or any acceptable use policy of any network or system of Coollink or Coollinks third party providers or which infringes on the intellectual property rights of Coollink or any third party or violates the privacy of others or which materially affects the quality of Services or other telecommunications services provided by Coollink from time to time;

4.2.5 not utter, publish, access, transmit, store, distribute or create any offensive, obscene, harmful, indecent, illegal, discriminatory, inflammatory or unlawful images or content, data or other material, or any data capable of resulting in offensive, obscene, harmful, indecent, illegal, discriminatory, inflammatory or unlawful images or material;

4.2.6 not dispatch unwanted commercial advertising or unsolicited messages using personal or corporate e-mail addresses, SMS (Short Message Service), e-mail lists or Usenet discussion groups;

4.2.7 not overload Coollinks or any other partys network or systems with a view of impairing such system or network, or attempting to interfere with or denying service to any user or host (e.g. denial of service attacks and/or DNS spoofing attacks);

4.2.8 not introduce any malware or malicious programs or codes (such as viruses, worms or Trojan horses) into the Network;

4.2.9 not scan the Network for vulnerabilities without authorization;

4.2.10 not simulate communications from and/or to the website or other service of another entity in order to collect identity information, authentication credentials, or other information from the legitimate users of that entitys service (phishing);

4.2.11 not execute any form of network monitoring (e.g. using a packet sniffer) or otherwise engage in any monitoring or interception of data not intended for the Subscriber without authorization;

4.2.12 use the Access or Network for any purposes or in any manner which Coollink, exercising its reasonable discretion, from time to time determines to be inappropriate or unacceptable;

4.2.13 not do anything which may, in Coollinks sole opinion, jeopardize or threaten the operation of the Network or quality of the Services; and

4.2.14 ensure that all persons, if any who are authorized by the Subscriber to use the Subscribers Subscriber ID or Services provided to the Subscriber by Coollink comply with the Subscribers obligations set out in this Agreement; and

4.2.15 be liable for all actions or omissions of such persons when they use the Subscribers Subscriber ID or Services provided to the Subscriber, save for cases where the Subscriber shall have notified Coollink of the theft of the SIM in accordance with these terms and conditions.


5.1 Coollink reserves the right to fine-tune or grade the Network/capacity so as to provide desired speed of Service to the Subscriber, without prior intimation either to the Subscriber or the Retail Agent(s). However, the Subscriber understands and agrees that Coollink services may be affected by factors including but not limited to type of device being used by you, the Internet site/server being visited, network availability, the number of users accessing the network in a Coverage Area; strength of the signal and Subscriber distance from the nearest Wi-Fi hotspot and ecological conditions which shall impact operation at desired speed at all times.

5.2 The Service remains the exclusive property of Coollink, and the Subscriber is authorized to use, only during the sustenance of this Agreement. The right to use all Services, Applications or Features or Access parameters including but not limited to email ID, Subscriber ID, PIN code, etc. as set out under the Service, will cease to exist on the day your Agreement expires with us.

5.3 Coollink reserves the right to withdraw, amend, modify or delete Service(s), Data Pack(s), Promotions, Offers, etc. at any time without prior notification of any reasons to the Subscriber and/or Retail agent reasons thereof.

5.4 Coollink may provide Subscribers information and the Subscriber agrees (in response to requests from authorized law enforcement agencies or other website administrators) to detect and prevent security incidents, crime and prosecute offenders. In line with the laws of Federal Republic of Nigeria, Coollink may also provide information to in the interest of National Security.

5.5 You acknowledge that CoollInk reserves the right and may collect information such as usage, device, network and connectivity information, the customer, service and data pack purchase details, and the location from which the Express Wifi Service is being used, all to the extent permissible under applicable laws and regulations. Such information may be disclosed to third party partners of Coollink, including but not limited to Facebook, Inc. Data collected by Facebook, Inc. will be treated in accordance with Facebook, Inc's Data Policy.

5.6 Coollink shall provide a toll-free Customer Care Number for Subscribers to call in to lodge complaints. This will be available to Subscribers 24/7/365.

5.7 Coollink may monitor and record calls relating to customer services and telemarketing. We do this for training purposes and to improve the quality of our customer services.


6.1 All Data Packs and Services provided by Coollink is/are only for the specific Data Pack(s) purchased by the Subscriber at time of purchase.

6.2 The Subscriber uses the Services and Access at the Subscribers own risk. Coollink shall not be liable to the Subscriber for any loss/injury/damage, direct or indirect which is not a result of Coollinks negligence or breach of this Agreement (any loss including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other financial loss).

6.3 The Subscriber indemnifies and shall hold harmless Coollink, its officers, directors, shareholders, employees, contractors, agents, licensors, subsidiaries and affiliates from and against any claims, actions, demands, liabilities, losses, damages, expenses and costs (including all legal fees), arising out of or relating to the use of the Service(s) and/or Access by the Subscriber, including any violations of this Agreement, misuse of the Service(s) and/or Access, use of the Service(s) for illegal and/or unlawful purposes or the infringement of any intellectual property rights or other rights.

6.4 Coollink shall endeavor to exercise all reasonable care and skills of a competent service provider(s) while carrying out any obligation under this Agreement. Coollink shall not be liable to the Subscriber for the accuracy, completeness, fitness for purpose/use or legality of any information accessed, received or transmitted using our Service(s), or for transmitting or receiving, or failure to transmit or receive any material through our Service(s). Quality of service on Coollink network is also directly relative to the number of Subscribers connected to the Network in any Coverage Area and the Subscriber understands and agrees that speed shall be uniformly apportioned between these active users and hence affect the quality of service. Coollink shall not be liable or accountable or be held responsible towards any claims for damages, loss, inconvenience from the Subscriber or its authorized representative with respect to Quality of Service.

6.5 Neither Coollink nor its officers, directors, shareholders, employees, contractors, agents, licensors, subsidiaries and affiliates warrant that the Service will be uninterrupted or error free or that any information, software or other material accessible on the Service is free of viruses, Trojan horses or other harmful components.

6.6 Coollink or its Retail Agent(s) shall not be responsible for installation of software, other than the Captive Portal software, needed for the Service(s).

6.7 Coollink or its Retail Agent(s) shall not be responsible for compatibility problem(s) of hardware/software on Subscriber devices.

6.8 Coollink or its Retail Agent(s) accepts no responsibility for the contents of any material from other websites and/or organizations, which may be accessed through our Service(s).


Coollink is not liable for failure to perform its obligations, in whole or part, if such failure include (but is not limited to) acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war or threat of war, acts of terrorism, sabotage, insurrection, civil disturbance or requisition, acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any Governmental, parliamentary or local authority, import or export regulations or embargoes, strikes, lock-outs or other industrial actions or trade disputes, interruption or failure of electricity or telecommunications service; actions of regulator or local or national governments or other authorities.


8.1 Coollink shall be entitled to suspend or interrupt the Service(s) and/or Access at any time without prior notice:

8.1.1 to facilitate any modifications, maintenance or remedial work in respect of the Services or the Network by Coollink;

8.1.2 if the Subscriber or any person using the Subscribers Access or the Services does not comply with or is in breach of any provision of or obligation in this Agreement; or

8.1.3 if Coollink is required to do so by any law, court order or regulatory authority.

8.2 Coollink reserves the right to restrict or terminate at any time without liability on its part the Access, Services and/or this Agreement if Coollink (in its sole discretion) determines that the Subscriber is in violation of any provision of this Agreement or Coollinks online policies.


9.1 The terms and conditions set out in this Agreement shall continue to apply until terminated by Coollink as set out below:

9.1.1 Subscriber has breached any provision of these Terms and Conditions; or

9.1.2 Coollink has determined that Subscriber has acted in a manner which shows that you do not intend to, or are unable to comply with the provisions of the Terms and Conditions; or

9.1.3 Coollink is required to do so by any law or authority

9.1.4 The Subscriber relocates to a location not in Coollink Coverage Area


The Subscriber acknowledges and accepts that nothing in this Agreement shall be construed as vesting in or transferring to the Subscriber any intellectual property rights, title, interest or cause of action whatsoever belonging to Coollink and any third party (whether copyrights/patents, registered designs or trademarks or similar rights).


11.1 Coollink reserves the right to, without prior notice, improve, amend or amplify the terms and conditions, Services or the Network if

11.1.1 We reasonably consider it to be appropriate for future provision of the Service(s)

11.1.2 In order to comply with any change or amendment to any law or regulation which applies to us or the Services we provide to you;

11.1.3 for security, technical or operational reasons


This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.


The Subscriber shall refer any dispute relating to the Services to arbitration in accordance with the Nigerian Communications Commission Dispute Resolution Guidelines for resolution.


The headings in this Agreement shall not be construed as part hereof or taken into consideration in the interpretation or construction of this Agreement. If any of the words or provisions of these terms and conditions shall be deemed to be invalid for any reason, then these terms and conditions shall be read as if the invalid provisions had to that extent been deleted wherefrom and the validity of the remaining provisions of these terms and conditions shall not be affected thereby.


15.1 Coollink does not give or make any warranties, representations or guarantees of any kind, either express or implied, including but not limited to warranties of title, non-infringement or implied warranties of merchantability of fitness for a particular purpose.

15.2 Neither Coollink nor its Retail Agent(s) make any such express or implied warranties, with regard to any merchandise, information or service provided through the internet and they shall not be liable for any cost or damage arising either directly or indirectly from any such transaction.

15.3 Coollink does not give or make any warranties, representations or guarantees whatsoever, whether implied or express, in relation to the availability, reliability, accuracy and security of the Access or Services. The Access and Services are provided on an as is basis.


I have read and understood the Terms and Conditions of Service Agreement given above and also at , and being the applicant/ authorized signatory on behalf of the applicant, share my consent to completely abide by the same.